NJ ITM Vendors Speak of Top Traits

Any and all financial institutions operate under an assumed amount of risk.  Financial institutions inherently have a greater amount of exposure to risk and robbery than other businesses.  There are many steps that branches take in order to reduce this risk and increase protection.  There are many things branches can do including increased safety measures and advanced security features.  New technology is also helping to safeguard customers and employees.  Interactive Teller Machines (or ITMs) are one example. One of the biggest advantages of adding an ITM to your financial institution fleet is their enhanced branch security.  The best and most trusted NJ ITM vendors detail the top key features of these new machines when it comes to safety.

Interactive Teller Machine Overview

The ITM is the next advancement of the ATM.  These machines take all the great convenience of an ATM and boost it up.  All ITMs can support all the same functions an ATM can.  In addition, they allow branches to complete teller transactions without having to increase lobby hours, build a new brick and mortar branch, or worry about customers being able to understand new technology.  Because they are so similar to ATMs, most clients will easily adjust to these new machines.  ITMs take convenience to a whole new level.

NJ ITM Vendors Say They Help

ITMs can help a branch in numerous ways.  From virtual tellers to increase security, there are a lot of positive aspects of this new technology.

Virtual Tellers

Virtual tellers allow all teller required transactions to occur without making your customers wait in long lobby lines.  Some people may shy away from something titled “virtual”, however, it may not be an apt description.  The tellers shown on the ITM are actual employees that are located at an alternate site.  So, while they are on video, they are the same tellers and employees that your clientele is already comfortable with.  By simply replacing live tellers with virtual ones, you reduce wait times, reduce transaction times, and increase customer satisfaction.  This is all accomplished while reducing your cost per transaction as well.

Branch Layout Optimization

When you add ITMs to your financial institution, it enables you to optimize the layout of your branch.  When you put ITMs in your lobby, the added security allows you to take your tellers out from behind safety glass or other physical barriers and put them out in the lobby with the clients.  Keeping transactions personal allows you to maintain and even improve your customer relationships.  The main reason you can make this change is that the cash is now secured inside the machines. With this change, there may not be a need for a teller counter at all.

NJ ITM Vendors Recommend Them for Reduced Risk

The security provided to your employees, clientele and your business is perhaps the largest advantage of adding ITMs to your fleet.  The chances of being robbed are greatly reduced due to the fact that the tellers are located at an off-site location.  From a business perspective, besides the obvious of not being a victim of robbery, your employees will be happier because they are safer.  Happier tellers lead to lower employee turnover and increased productivity.  In addition, clients will feel safer which can also help drive up productivity and lead to greater customer satisfaction.

By employing the assistance of ITMs in your financial institution, you greatly reduce the risk of robberies.  This is mainly due to the fact that all the cash is secured in the machines.  The alternative is a typical bank lobby where cash is readily available to a number of people.  If you remove the physical tellers and the cash from the equation, you have a much safer environment for your employees and customers. while still providing the service and support your clients are used to.

Improve Branding

When you take to step of adding ITMs to your fleet, you are putting your best face forward.  Clients appreciate a financial institution that is always improving their personal experiences.  All those happy clients will easily spread the word that your banking facility is on the cutting edge of technology and safety.  Word of mouth is your best and cheapest form of marketing. 

NJ ITM Vendors Feel ITMs Improve Customer Experience

With only a slight change in service by replacing live tellers with ITMs, you can leave a lasting impression on your clients.  With reduced wait times, easy integration, and increased security, your feedback will be nothing short of amazing.  Get started on your road to success and contact an NJ ITM vendor today.